Privacy Policy

Last Updated: Monday the 7th of October 2024

The Bubble Bus (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services, visit our website (www.thebubble-bus.com), or enroll your child in any of our programmes.

1. Information We Collect

1.1 Personal Information

We collect personal information directly from you when you:

  • Enroll your child: This includes your child's name, date of birth, gender, health and immunisation records, and other relevant details. We also collect parent/guardian contact information such as name, email address, physical address, and phone number.

  • Contact us or submit forms: We collect your name, email address, phone number, and any other information you choose to provide.

  • Use our website: We may collect certain data related to your usage of the website, such as IP address, browser type, and pages visited.

1.2 Sensitive Data

We may collect sensitive personal data, such as health information, in relation to your child’s participation in our programmes. We will only collect and process this data with your explicit consent.

1.3 Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies collect information such as IP address, browser type, and device usage. For more details, please review our Cookie Policy.

2. How We Use Your Information

2.1 To Provide Our Services

We use your personal information to:

  • Manage your child’s enrollment in our programmes.

  • Contact you regarding your child's participation, schedules, and progress.

  • Ensure compliance with health and safety requirements, including immunisation records and emergency contacts.

2.2 Communication

We may use your contact details to:

  • Send you important updates about your child’s programme, including schedule changes or health and safety notices.

  • Respond to inquiries or feedback that you provide via email or phone.

2.3 Marketing and Promotions

With your consent, we may send you promotional materials, newsletters, and updates about our services. You can opt-out of these communications at any time by contacting us or clicking the “unsubscribe” link in the emails.

2.4 Website Improvements

We use aggregated and anonymized data from cookies and other tracking technologies to:

  • Improve our website’s functionality and user experience.

  • Analyze website traffic and usage patterns.

3. Legal Basis for Processing

Under the GDPR, we process your personal data based on the following legal grounds:

  • Consent: We will process your child’s sensitive health data only with your explicit consent.

  • Contractual necessity: We process your data to fulfill our contractual obligations to you, such as enrolling your child in our programmes and providing childcare services.

  • Legal obligations: We may process your data to comply with applicable laws, such as health and safety regulations.

  • Legitimate interests: We may process your personal data for purposes related to business operations, such as improving our services, responding to inquiries, and ensuring security.

4. Data Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your data with third-party service providers who assist us in operating our website, managing enrollments, processing payments, or delivering communications. These service providers are contractually obligated to handle your data securely and in accordance with privacy regulations.

4.2 Legal Requirements

We may disclose your data if required to do so by law or if we believe such action is necessary to:

  • Comply with legal obligations or respond to government requests.

  • Protect and defend our rights or property.

  • Protect the safety of users, children, or the public.

4.3 Business Transfers

In the event of a merger, acquisition, or asset sale, your personal information may be transferred to the new owner, subject to the same protections outlined in this Privacy Policy.

5. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including compliance with legal obligations, dispute resolution, and the enforcement of agreements. Health and immunisation records will be retained for the duration of your child’s enrollment and for any additional time required by law.

6. Your Rights

Under the GDPR, you have the following rights with respect to your personal data:

  • Access: You have the right to request access to the personal data we hold about you or your child.

  • Rectification: You may request corrections to inaccurate or incomplete data.

  • Erasure (Right to be Forgotten): You can request that we delete your personal data, subject to legal obligations requiring its retention.

  • Restriction: You have the right to request the restriction of processing under certain circumstances.

  • Data Portability: You can request a copy of your data in a structured, machine-readable format.

  • Objection: You may object to the processing of your data based on legitimate interests.

  • Withdraw Consent: You can withdraw your consent for the processing of sensitive data at any time without affecting the legality of processing prior to withdrawal.

To exercise any of these rights, please contact us at contact@thebubble-bus.com. We may require proof of identity to process these requests.

7. Data Security

We implement robust security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure server storage, and restricted access to personal data. However, please note that no method of data transmission over the internet is entirely secure, and we cannot guarantee absolute security.

8. International Data Transfers

If you are accessing our website from outside Monaco, please be aware that your data may be transferred to and processed in Monaco, where data protection laws may differ from those in your jurisdiction. We ensure that any cross-border transfers of personal data comply with applicable data protection regulations.

9. Children's Privacy

The privacy and security of children’s information are especially important to us. We collect, process, and store children's personal data only with the consent of their parents or guardians. We do not knowingly collect personal information from children under the age of 16 without parental consent. If you believe that we have unintentionally collected such information, please contact us immediately, and we will take steps to delete the information.

10. Cookies and Tracking Technologies

Our website uses cookies to improve user experience and analyze traffic. You can manage or disable cookies through your browser settings, but this may affect the functionality of certain parts of our website. For more detailed information on the cookies we use, please see our Cookie Policy.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page, and significant changes will be communicated directly to you via email or website notifications. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

The Bubble Bus
Email: contact@thebubble-bus.com
Phone: 06.07.93.12.23
Address: Villa Le Dôme, 4 Rue des Lilas, 98000 Monaco

Acknowledgment

By using our website and enrolling your child in our programmes, you acknowledge that you have read and understood this Privacy Policy and agree to the terms set forth herein.